Refund Eligibility
At vljenplexbyrli, we understand that circumstances change. You may request a refund if you meet our eligibility criteria within the specified timeframes.
- Full refund available within 14 days of program enrollment
- Partial refund (75%) available within 30 days if less than 25% of content accessed
- Special consideration refunds available for medical emergencies or job loss
- Group enrollment refunds processed per individual participant basis
- Corporate training refunds handled through separate enterprise policy
Refund Process Timeline
How Your Refund Works
Submit Request
Email info@vljenplexbyrli.com with your enrollment details and reason for refund request.
Review Process
Our team reviews your request within 2-3 business days and may contact you for additional information.
Approval Notification
You'll receive written confirmation of approval status and refund amount within 5 business days.
Payment Processing
Approved refunds are processed within 7-10 business days back to your original payment method.
Payment Method Considerations
Refund processing times depend on your original payment method. Here's what to expect for each option:
- Credit card refunds typically appear within 3-5 business days after processing
- PayPal refunds are immediate once processed from our end
- Bank transfer refunds may take 5-10 business days depending on your bank
- Corporate invoice payments require additional documentation and take 10-15 days
Important Notice
Refunds cannot be processed for programs completed beyond 90 days from enrollment date. This policy ensures fair access to our educational content while protecting the integrity of our learning community.
Special Circumstances
We recognize that life brings unexpected challenges. Our team considers refund requests outside standard policy for documented situations including:
- Serious medical conditions affecting your ability to participate (medical documentation required)
- Sudden job loss or significant financial hardship (employment documentation needed)
- Military deployment or emergency relocation (official orders required)
- Family emergencies requiring extended absence from study
Each special circumstance request receives individual consideration from our education team.
Non-Refundable Items
Certain program elements cannot be refunded once accessed or completed:
- One-on-one coaching sessions that have been completed
- Downloaded course materials and resources
- Certificate processing fees
- Third-party tool subscriptions included with programs
- Workshop attendance fees for events already held